Clinic Policies

Contact Details

Please ensure your contact information is up to date. We request you update them regularly to ensure we are able to contact you for your results, appointments and messages.

Regular Appointments

These are of specified time duration. You are requested to prioritize your concerns or bring to your physician's attention at the beginning of the appointment.

Duration of Patient Attachment

Patients not seen in clinic for 2 or more years are not considered attached to the Physicians/Clinic and will not be able to book Appointments or come as Walk-In.

Walk-In Appointments

Walk-in visits are to be limited to one problem only. No narcotic or controlled medications like Tylenol # 3,4, sleeping medication, sedatives, antianxiety medications etc. are prescribed to Walk-In patients.

Late Cancellation

We require 1 working day notice for cancelling or re-scheduling appointments to avoid incurring a no-show. Cancelling or rescheduling appointments must be done during regular Clinic hours. We are unable to accept appointment cancellations via answering service or email. Appointments booked within the 24-hour period, the policy is in effect upon booking

No Show Policy

After 2 No Shows / Late Cancellations, patients will not be able to book appointments. Patients will only be able to come in as Walk-In (without appointments).

Test Results

Test results are not discussed over the telephone. It is requested to kindly book an appointment to review your test results.


Notification of the referral appointment by telephone or mail can take up to 3 weeks. If you do not hear from the clinic or the specialist directly within this time frame, please call the clinic for an update.

Prescription Refills

We do not offer prescription refills by telephone or Fax.
Please book an appointment or come as Walk-In if your medication is running low.
We do not provide refills for longer than 3 months.
Narcotic (Triplicate) or controlled medications like Tylenol # 3, 4, sleeping medication, sedatives, anti-anxiety medications etc. prescriptions cannot be given for longer than 1 month to our regular patients.

Telephone Consultation

These consultations are not offered. Please book an appointment if you would like to speak to a physician.

Uninsured Services

Not all services are covered by Alberta Health and Wellness. The staff should be able to confirm the charge before you see the doctor. You will be asked to pay for uninsured services prior to receiving them. We accept both Cash, Debit cards and most of the Credit Cards.


If a patient is rude and/or aggressive they will be requested to leave the clinic immediately and the appointment/walk-in visit will be cancelled. In worst cases, 911 will be called and the person responsible will be reported to Police


We respect your confidentiality. You must provide us with written, witnessed consent form in order to release your medical information to anyone (even a parent, a counselor or a spouse), unless you are with the person at the time of disclosure.

Teaching Clinic

TruCare Medical Center is proud to host University of Calgary's Faculty of Medicine Medical Students and Resident doctors at this clinic. Medical students are trained to take medical histories and perform certain physical examinations. The supervising doctor makes the diagnosis and decides on management with the medical student. Resident doctors see patients with less direct supervision (as they have graduated medical school). A resident doctor can diagnose and treat your condition, and will have a supervisor readily available. The supervising doctor is responsible to ensure that your problems are accurately addressed. You may be asked to see a Medical Student or Resident Doctor and we encourage you to allow them to facilitate us with your care.
If you do not want to see a student or resident doctor, please inform the staff or the student/resident and we accommodate your request for that visit.

Termination of Doctor-Patient Relationship

For best possible health care for the patient, a strong doctor-patient relationship is needed. When this relationship becomes compromised it may be terminated. If this occurs, we will provide emergency medical care for one month or when the patient finds a new family doctor.

After Hours

If our services are required outside the normal hours you will be requested to dial 811 (Health Link). As part of the Foothills PCN, patients of this clinic can avoid long waits at the emergency departments and have booked appointments at Clinic 365. Your doctor will get a copy of your consult with the physician at Clinic 365 the next day to insure continuity of care.